Operator notes
How to run it
- 1. Start with the manual task: minutes, loaded cost and how many runs a month.
- 2. Enter the failure rate you actually measure, not the one in the vendor deck.
- 3. Set the audit sample to the share a person really reads today.
- 4. Price the reviewer at the rate of whoever audits and reworks, not the operator.
- 5. Read the cliff, then compare it with the failure rate on line two.
Model logic
Manual cost = minutes ÷ 60 × loaded rate. Agent cost = tokens × (1 + retry) × price, plus the audit sample, plus rework on every failure, plus the penalty on the share nobody reviewed. The cliff solves that expression for the failure rate where it equals the manual cost.